Holon
Feburary 11, 2010
Manager
Utopia Tours agency,
47 Ben-Gurion street
Tel-Aviv
Dear Sir/Madam,
Two months ago I went on a trip to Russia, organized by your company, and I was deeply dissatisfied with the experience. I wish to complain about your service and the misleading information I was given in your website.
First of all, I was very disappointed with the hotel you have chosen. The rooms were dirty, the service was bad and the hotel itself was located in a dangerous looking area . The praises about the hotel, that were written in your website, were exaggerated and far from the truth and I feel like I have been unfairly misled by them.
Moreover, I found our guide to be disqualified. He was very impatient and moody, and he had a noticeable lack of people skills. In addition, his explanations were not comprehensible and I could sense that he had no passion for his job, nor enough knowledge about the fascinating history of Russia.
All in all, the hotel you have chosen was preposterous and your guide has made the tour much less interesting and exciting than it could have been. Therefore, I would appreciate a refund for the trip and I urge you to publish a more accurate information in your site, so that other costumers will not be misled as I was.
I look forward to a prompt reply.
Sincerely yours,
Richard Fish
Very good.
(95)
Daphna
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